Position Summary:

The Professional Services Project Manager is responsible for leading the planning, execution, and delivery of client-focused projects within the HRIS (Human Resources Information System) technology field. This role involves close collaboration with internal and external stakeholders, providing leadership and guidance to project teams to achieve client objectives. The Project Manager will be vital in managing multiple projects, enhancing client satisfaction, and driving continuous improvement within the professional services team. This Project Manager may also be assigned to manage internal HCM Unlocked projects as part of their overall portfolio.

Essential Duties and Responsibilities:

• Project Planning and Management: Develop and maintain project plans, timelines, and milestones, ensuring alignment with client objectives and expectations.
• Stakeholder Engagement: Serve as the primary point of contact for clients throughout the project lifecycle, maintaining regular communication and managing expectations.
• Budget and Financial Management: Monitor project budgets and financial performance, identifying risks and opportunities and ensuring projects are delivered within financial parameters.
• Team Leadership: Lead cross-functional project teams, providing direction, support, and clear guidance to ensure team members understand project goals and responsibilities.
• Risk Management: Identify project risks, develop mitigation strategies, and ensure timely issue resolution to avoid project delays or disruptions.
• Conduct project kickoff meetings with internal and external stakeholders to establish project scope, objectives, and deliverables.
• Manage communication and expectations with clients, particularly during HRIS deployments, to ensure alignment throughout the project lifecycle.
• Collaborate with technical teams to translate client needs into actionable project plans.
• Partner with project managers and technical resources assigned from software vendors when engaged for implementations to coordinate a seamless and successful client experience.
• Monitor project progress and adjust resources and timelines as needed.
• Maintain comprehensive project documentation and prepare project reports for both clients and senior leadership.
• Handle change management processes, communicating and managing any scope, budget, or timeline deviations effectively.
• Facilitate meetings, including client reviews and internal team meetings.
• Work closely with the sales and technical teams to ensure project requirements are fully understood and met.
• Act as the main point of contact for client project-related inquiries and escalations.
• Develop and maintain strong relationships with key stakeholders, both internally and externally.
• Ensure client satisfaction through proactive communication, issue resolution, and continuous delivery of high-quality services.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Bachelor’s degree in business, Project Management, Engineering, or a related field.
• Demonstrated ability to manage large, complex projects with cross-functional teams and multiple stakeholders, particularly in HR and IT.
• 5+ years of experience in project management within a professional services, consulting, or similar environment.
• Strong understanding of HRIS platforms (e.g., Paycor, Paylocity, ADP, Workday, UKG, Kronos, SuccessFactors, etc.) and project management methodologies.
• PMP Certification or equivalent is highly preferred.
• Proven ability to manage multiple projects simultaneously with varying levels of complexity.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent communication, leadership, and problem-solving skills.
• Experience working with project management tools (e.g., Smartsheet, MS Office, Asana, Monday.com, etc.)

Our commitment to an inclusive workplace:

HCM Unlocked is an Equal Opportunity Employer committed to maintaining a workplace that is free from harassment and discrimination of any kind. We value and respect the unique differences of our employees, recognizing that diversity fosters innovation, drives curiosity, and contributes to the overall success of our organization. We provide equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or any other characteristic protected by applicable laws or regulations. HCM Unlocked is committed to providing reasonable accommodations for applicants and employees with disabilities to ensure equal access to employment opportunities. HCM Unlocked participates in the E-Verify Employment Verification Program.